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Tax Tip of the Week | No. 304 | No Surprise, IRS Service Levels Decline

The number of taxpayer phone calls answered by the IRS dropped significantly during this tax season and call wait times were up, according to an interim report issued by the Treasury Inspector General for Tax Administration (TIGTA). TIGTA found that the IRS’s level of service (defined as the number of calls in the IRS’s toll-free assistance queue that are answered) dropped to 38.5%, compared with 74.7% last tax season.

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